Company: Laboratory Express
Location: Lubbock, TX (Remote options may be available)
Compensation: $27–32/hour 

• Inbound Call Management: Answer calls from healthcare providers, patients, and insurance companies regarding laboratory test scheduling, results, and billing inquiries.

• Test Ordering Assistance: Assist healthcare providers with test ordering and specimen collection coordination.

• Patient Support: Address patient questions about test preparation, results, and insurance coverage.

• Insurance Verification: Process insurance authorizations and verify patient benefits.

• Data Entry: Enter patient information and test orders into laboratory computer systems.

• Billing Support: Resolve billing questions and payment processing issues.

• Issue Escalation: Escalate complex medical or technical questions to appropriate laboratory staff.

• Education: High school diploma or equivalent required.

• Experience: Previous call center or customer service experience strongly preferred.

• Skills: Excellent verbal communication skills and professional phone manner. Strong computer skills and ability to navigate multiple systems simultaneously.

• Attributes: Patience and problem-solving abilities for challenging customer situations.

• Training: No healthcare experience required; comprehensive medical terminology and laboratory procedures training provided.

• Health Coverage: Medical, dental, and vision insurance.

• Retirement: 401(k) matching.

• Paid Time Off: Generous paid time off policies.

• Professional Development: Training in medical terminology, HIPAA compliance, and healthcare systems.

• Career Growth: Opportunities for advancement into specialized healthcare roles.