Company: Laboratory Express
Location: Remote (U.S.-based)
Compensation: Competitive hourly wage
Schedule: Full-time, Monday–Friday, 8:00 AM–6:00 PM ET

Key Responsibilities

• Technical Support: Provide first-line support for laboratory information systems (LIS), test ordering platforms, and result reporting systems.

• Issue Resolution: Diagnose and troubleshoot hardware and software issues related to laboratory technology.

• System Access Assistance: Assist healthcare providers and laboratory clients with account access, password resets, and system navigation.

• Documentation: Accurately document all support interactions in the ticketing system with detailed notes and resolution steps.

• Collaboration: Work closely with laboratory teams to resolve technical and logistical challenges.

• Training: Provide training and support to new users on laboratory systems and technologies.

Requirements

• Education: High school diploma required; Associate's or Bachelor's degree in Information Technology or related field preferred.

• Experience: Minimum 2-3 years of experience in IT support or technical support roles.

• Technical Skills: Proficiency in troubleshooting hardware and software issues; familiarity with laboratory information systems is a plus.

• Communication: Excellent written and verbal communication skills.

• Problem-Solving: Strong analytical and problem-solving abilities.

• Remote Work Setup: Access to a dedicated professional home office space free from distractions; high-speed internet connection (minimum 50 Mbps recommended).

• Health Coverage: Medical, dental, and vision insurance.

• Retirement: 401(k) matching.

• Paid Time Off: Generous paid time off policies.

• Professional Development: Training in laboratory operations and medical procedures.

• Career Growth: Opportunities for advancement within the company.