Laboratory Express

Live Chat Support

Remote
Part Time
Customer Support
Entry Level
Remote Live Chat Support – Laboratory Express
Pay: $35/hour
Location: Remote
About the Role:
Laboratory Express is seeking a skilled Remote Live Chat Support agent to assist customers via live chat platforms. This role is ideal for individuals who are excellent at written communication, quick problem-solving, and delivering top-notch customer experiences from home.
Key Responsibilities:
  • Respond to customer inquiries and issues via live chat in real-time.
  • Provide accurate product/service information and troubleshoot problems.
  • Record and track customer interactions for reporting purposes.
  • Escalate complex issues to appropriate teams when needed.
  • Collaborate with team members using tools like Slack, Zoom, and Google Workspace.
Requirements:
  • Experience in live chat support or customer service.
  • Excellent written communication and typing skills.
  • Strong problem-solving abilities and attention to detail.
  • Comfortable using remote communication and CRM tools.
  • Reliable internet connection and quiet workspace.
Benefits:
  • $35/hour
  • Fully remote – work from anywhere.
  • Flexible schedule.
  • Supportive team environment with growth opportunities.a
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