LABORATORY EXPRESS

Position: Data Analyst (Online)

Department: Business Intelligence & Analytics
Employment Type: Full-Time
Work Arrangement: 100% Remote
Compensation: $27 - $32

POSITION SUMMARY:

Laboratory Express is seeking a detail-oriented Data Analyst to join our Business Intelligence team in a fully remote capacity. This position will be responsible for collecting, analyzing, and interpreting laboratory operational data, customer metrics, and business performance indicators to support data-driven decision-making across the organization. The ideal candidate will transform complex data sets into actionable insights that improve laboratory efficiency, enhance customer experience, and drive business growth.

KEY RESPONSIBILITIES:

Data Analysis & Reporting:

• Collect, clean, and validate data from multiple sources including laboratory information systems (LIS), CRM platforms, and operational databases
• Analyze laboratory testing volumes, turnaround times, quality metrics, and operational efficiency indicators
• Create comprehensive reports and dashboards to track key performance indicators (KPIs) and business metrics
• Identify trends, patterns, and anomalies in laboratory operations, customer behavior, and service utilization
• Conduct statistical analysis to support business decisions and strategic planning initiatives
• Develop and maintain automated reporting systems to streamline data delivery to stakeholders
• Monitor and analyze customer satisfaction scores, service quality metrics, and operational performance

Business Intelligence:

• Design and build interactive dashboards using Tableau, Power BI, or similar visualization tools
• Translate complex data findings into clear, actionable insights for non-technical stakeholders
• Support strategic planning by providing data-driven recommendations and forecasting models
• Analyze market trends, competitive landscape, and industry benchmarks
• Identify opportunities for process improvement, cost reduction, and revenue optimization
• Collaborate with laboratory operations, sales, marketing, and finance teams to address analytical needs

Data Management:

• Maintain data integrity and accuracy across multiple systems and databases
• Develop and document data collection processes, analysis methodologies, and reporting standards
• Create and maintain data dictionaries, metadata documentation, and analysis libraries
• Ensure compliance with data privacy regulations including HIPAA and data security protocols
• Perform quality assurance checks on data sources and analytical outputs
• Optimize database queries and data extraction processes for efficiency

Stakeholder Collaboration:

• Partner with department leaders to understand business questions and analytical requirements
• Present findings and recommendations to leadership through reports, presentations, and visualizations
• Provide analytical support for special projects and strategic initiatives
• Train team members on data tools, reporting systems, and self-service analytics platforms
• Participate in cross-functional meetings to provide data insights and analytical perspective

REQUIRED QUALIFICATIONS:

Education:

• Bachelor's degree in Data Analytics, Statistics, Mathematics, Computer Science, Business Analytics, Information Systems, or related field required
• Master's degree preferred

Experience:

• 2-4 years of experience as a Data Analyst, Business Analyst, or similar analytical role
• Experience working with large datasets and complex database structures
• Proven track record of translating data into actionable business insights

Technical Skills:

• Required:
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, complex formulas, data modeling)
  • SQL programming for data extraction and manipulation
  • Data visualization tools (Tableau, Power BI, or similar)
  • Statistical analysis and reporting
  • Database management and querying